Our Values
Service Excellence –
- personal dedication to quality in all aspects of our work
- applying our intelligence, talents and skills to the best of our ability
- effective workflow-management and quality-assurance procedures
Ethical Business Practices –
- honesty and integrity in our professional relationships
- transparency and fairness in our business practices
- commitment to providing excellent value for service
Lifelong Learning –
- inviting continuous professional challenge
- engaging in ongoing self-directed professional development
- taking opportunities for personal growth
Healthy Environment –
- healthy workplace and ergonomic workstations
- environmental purchasing considerations
- sustainable transportation options
- small environmental footprint
Community Involvement –
- commitment to sustainability and civic involvement
- community involvement through volunteering
- pro bono contributions to community groups
Work / Life Balance –
- self-determined, flexible work hours and locations
- personal responsibility for time management
- modelling work/life balance possibilities
About Open Hands
Vision and values
Open Hands was created with two primary goals in mind:
- to provide the very best client service, grounded in our ethical business standards, and dedicated to generating outstanding products at exceptional value; and
- to create a vehicle for rewarding careers for the principals and our associates, aligned with our personal interests and commitments.
For over 15 years, The Open Hands Group has succeeded on both fronts. Some of our clients have been with us since our early years, and our business has thrived with a minimum of marketing effort thanks to the kind recommendations of happy clients.
Scott Clarke has had a number of opportunities to engage in new business ventures while continuing to operate Open Hands. Teresa LeGrand has merged her professional abilities with her personal commitments to develop a a specialization in environmental communications. She is also an active community volunteer.
Revisiting our vision and values, we found that we’ve been consistent through changing business trends. Open Hands remains committed to meeting our original goals, even as our service orientation has shifted. In 2010 we developed a formal articulation of our long-held values.